Only 13% of firms see large AI returns, Gartner finds
In a Gartner poll of 2,002 technology leaders, only 13% report large AI returns, but 75% of CEOs plan more spending.
Gartner gave the results of a poll of 2,002 CIOs (heads of technology) and other leaders. It did this at its IT Symposium in Orlando. Only 13% report primary or transformative returns from AI. In the same poll, 75% of CEOs plan to increase technology spending. Gartner analyst Alicia Mullery sees that vendors operate an innovation race. But companies must win an outcomes race.
The numbers
- 58% of CIOs must supply cost savings with AI.
- 51% think AI will increase the cost to operate their technology stack.
- 44% of CEOs cannot easily show AI financial returns to stakeholders.
- 75% of CEOs plan to increase technology spending.
What winners do
Gartner says that firms which win select at the start which projects to continue. They also select which to stop, also projects in production. They plan at the start for how AI agents will change roles at work.
The other view
Bloomberg CEO Vlad Kliatchko says that the payoff cannot be measured at this time. The company invests because it thinks this is the right time.
Insight: Buyers pay for a race that vendors must win
Gartner says that leaders spend 18 times more on AI than 2 years ago. Also 1 in 5 AI projects succeeds. Gartner says that owners of data centers must get $8.5 trillion of revenue, but will get no more than $3.6 trillion. This reads as a war of attrition. Buyers keep to pay while results are small, and vendors must have that spending to last. Leaders get control if vendors must show proof of results.
Sources
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