FormAssembly adds AI agents and MCP to its platform

FormAssembly, a 20-year-old maker of online data collection and workflow software, showed a full new platform, made in seven months. The platform goes from forms to AI automation of business procedures, such as approvals, document creation, electronic signatures and payments. Chief executive Cedric Savarese tells that the time claim is from a recreation of customer workflows.

What is new

An assistant, Fai, makes forms and workflows from text in English. Conversational agents collect information by voice or text, and not forms. The Model Context Protocol (MCP), an open standard, lets external AI agents operate the software.

Checks and models

The platform checks workflows against compliance rules before publication. It sends violations to a person for inspection and does not stop them. Most of its models are from Anthropic, and it has agreements with Anthropic and OpenAI to not keep customer data.

What is not known

The source gives no customer results. Current customers do not move to it before January. Prices for them are uncertain, and advanced automation can cost more.

Insight: Software vendors open their products to AI agents

On 26 October Meta added tools that let coding agents make apps, and each write must have a yes from a person. OutSystems opened its platform to coding agents on 14 October. Savarese tells that agents will operate software and not replace it. This reads as a race to be the tool that agents use, because that tool can keep the customer.