79% of firms have AI agents, but 15% connect AI spend to profit

On 12 November 2026, Genpact, a services company, released a survey of more than 2,000 executives. Their firms have revenue of $1 billion or more each year. It finds that 79% have AI agents in production. Only 15% have fully connected AI spend to profit and loss results. Executives gave these numbers about their firms.

What the survey found

Only 9% have completed a large change to how they work. AI leads or fully controls 40% of decisions. Humans select or audit in 87% or more of decisions at each step.

Jobs and leaders

Of firms with agents in production, 92% kept the number of staff the same or increased it. Genpact tells that its top group of firms have a CEO mandate. These firms give each AI result an owner with a name, and a profit line.

What is not known

The release does not tell how Genpact made its top group. Genpact sells agent operations services. Sanjeev Vohra, its chief technology and innovation officer, tells that to operate agents is the hard part. The report gives no audit of the numbers.

Insight: The problem is ownership more than models

Genpact tells that 49% of AI projects gave the value that firms wanted. In October 2026, Gartner told that only 1 in 5 AI projects works. Gravitee found that only 14% of organizations control the agents that 88% use. This reads as a problem of owners, not of models. Genpact sells operations services, which fits that view. Monitor which firms give each agent an owner.